HoweverQuality Control is non-existent! At the end, I had to decide on buying something, and the way she handled it, it seemed like she was rushing me so she can go and handle her other business. At this point, they could have given us a new sofa. Can you believe that!! They pretend to care and pretend to offer all of these warranties but I will promise you, I did not find any of them to work out. We loved the furniture that we selected and was given a specific delivery date. Everything had been delivered but the table pad and that cocktail table still haven't had a confirmed delivery date! As they are taking up the dresser up the stairs I notice a chip on one of the legs. So should everyone else. We kept one of them as it was okay. 
I will not buy another stick of furniture from Havertys. (Will F. was our salesperson). Delivery was right on time and the guys were professional. Every time the power foundation is used, the bed falls apart. 
However, we had not even left the parking lot when we were called and told they would not be able to deliver our order on Monday, June 30, but we would have to wait until Saturday, July 5. We have been loyal Haverty's customers for years but this experience is causing us to reconsider. The sales associate was patient, kind, and helpful with my selection of furniture. The furniture we ordered was absolutely fabulous! I would suggest an object and she agreed and put it on my order. The window they gave me for delivery was between 2:00-4:00 p.m. on a Friday. If only someone from Havertys would respond! I will never purchase from Havertys again. We bought a bedroom set and a dining room table set. When the two pieces arrived, neither piece sat like the model in the store. So, I am stuck with a totally uncoordinated living room. Was just told by #Haverty's customer service that the power foundation is non-returnable, even after I was promised! Beautiful end tables. What a joke! Purchased a $2000+ sofa that was delivered 11/14/16. Havertys customers tend to be happy with the selections and designs available. Had found one on line but really wanted to shop local. The results are the ugliest living room I ever had. Can't deny that. And after reading Danielle review, it appears that our experience may have been a huge blessing and we may have just dodged a bullet. Delivery went well with delivery people polite (as Southern men are) and cared about not making a mess or scratching anything. We live in Clermont Florida. You get to keep the furniture for 3 days before your final decision. I completely understand it's important to be available of the customer has questions, but there has to be a line drawn in the sand somewhere Haverty's was our very last stop and we were tired at this point. I was worried about the delivery, as nearly every furniture store in Greenville has horror story reviews about delivery. I called & called. I had purchased a lot of furniture there 11 years ago and their customer service was much more responsive then. Unfortunately, according to customer service, this kind of defect is not a manufacturer responsibility on a finished product that will definitively deal with rubbing/making contact with other fabrics! Came in factory shipped boxes. That will take another 6+ months. I found the sofa I wanted in about 10 minutes and I told the "customer service" desk I wanted to buy it. We refused it and had them take the other one back. I was home and working outside in my yard from 12:00--4:00 p.m., yet no one ever showed up. Less than 24 hours before our furniture was due to arrive, however, I received an email informing me that the sofa was stuck in customs and wouldn't be delivered for another week. Customer service has refused to do anything because they basically implied that one 173 pound person sitting on a sofa for 4 months will cause the cushions to lose their shape. Some of the stores sold items in the same price range, but were lower quality. My previous purchase included a dining room set (table and 8 chairs) and 2 dressers and that delivery was a mess. Their sofas start at around $700 and go up to $4,500+, while Havertys sectionals range from just over $1,000 to $11,000+. Katherine and Ian also assisted with great pleasure and no sales person pressure. The first delivery was on March 19, 2022. It started to become misshapen within a few weeks. Although their prices were great Mello was a waste of our time. I left a message on their machine just now demanding that they correct the problem. I purchased a sectional sofa from Haverty's and it was poor quality. I've never been so frustrated with a company in my life. THIS PLACE IS A SCAM! I went to all the local stores more than once. Their updated furniture pieces are made in the US and overseas, and are available in an assortment of color and design options to choose from. Poorly made furniture. We value your privacy. We went to several furniture stores and could not find what we wanted so we decided to try Havertys and we were so pleased. Dell is an amazing salesperson and doesn't pressure you into making a purchase. FACT: Haverty's is the only place around here that has bed side tables with a drawer AND cabinet. Haverty's is NOT what it used to be. There is too much secrecy here. I called Customer Service by 3:30 p.m. and was told that I would have to reschedule, that the driver was done for the day. Everything was items we did not order. The sales woman was super friendly and helpful. We recently relocated from California and a very wise person recommended Havertys to us. See reviews below to learn more or submit your own review. I purposely selected a firmer couch to prevent this particular issue. Unsubscribe at any time. After 2 weeks, I called and was told 2 more weeks. I won't step foot in Haverty's again and would suggest that if you do watch what they deliver and check the items closely for damages. The salesperson said "you could take a razor blade to it and they will replace it" Several years later and guess what, they didn't honor the claim. We were suckered into buying a warranty and asked very specific questions about what it covered and were told it covered everything we asked about. A friend has a couch from here and I went to check it out ! It faded a little, but it's still there. Get buying tips about Furniture Stores delivered to your inbox. I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. Very unhappy with this purchase. I purchased a Harmony Grand Sofa that has shown signs of defect on the woven fabric Since delivery on 11/27/21: Color fastness/rubbing (27 days from Del) and Severe fraying Edges (38 days From del). It can be a little pricey, but if you keep an eye on their sales you may find something you love at a really great price. The second chair had almost the same indentation but it was in the center of the rail. They have lots of stock and could get me my sofa in two weeks. My only recommendation is to get the warranty because you will get your money's worth! Ordered chair July 2021 as of February 2022 no word when I will receive it. After speaking with the Sales Manager again and due to the fact that the furniture we wanted could not be delivered for months, we decided to keep the beds, which we regret now and just get a refund. With a tradition stemming back to the first Atlanta store in 1885, Havertys's mission is to offer high quality furniture, priced fairly with high-end customer service to help shoppers find their next well-designed item for their home project. I will no longer do business with them. POOR CUSTOMER SERVICE. I was disappointed that Home Comfort had closed, since that had been my primary furniture store for years. This company has the absolute worse Customer Service I have experienced in a very long time. Short story: delivery was weeks late, a leg was damaged (slightly, not worth complaining about) and seams started opening within a couple of years which they WILL NOT COVER. It is comfy. 
We bought a sofa with a lifetime "we'll replace anything that needs it, even if it gets stained or torn" warranty. At this point we are looking for a refund. We value your privacy. I've used it only once but it worked flawlessly. They asked to send pictures and I did. Unsubscribe easily. I definitely will refer Havertys to others, and will consider them again for future purchases. The pros: Nice styles and customizable color options available to satisfy most design tastes. Next summer a new dining room table! I recommend you don't ever special order anything from Haverty's if you want to receive something like what you saw in the store or if you want a store that backs its product. Really, it was ok for meBut other customers who were tricked into thinking they got a saleHaverty is laughing at your face now. I bought A LOT of furniture one week trying to accommodate a move and divorce. Some complaints with comfort and longevity reported. I have purchased better quality furniture at Arhaus and BiF furniture stores in Fairfax, VA. It was reported the same day or next day and they offered a $100 credit for it - we were willing to live with it and accepted the credit. So to update, a week after we were promised the refund, we received it. Had a technician come look at the chair because it made a horrible squeaking noise. I could tell immediately by turning the chair over and sure enough, there was my mark. We will be in again! No hassle shopping. The cons: Some issues around the delivery process. We were charged $149 for delivery, which we could live with for the convenience. We were not expecting to purchase yesterday, but even my husband said he was happy to do business with her after all her assistance - she even helped us with the design aspect, choosing a rug and talking about room set up. I would not recommend Havertys. 
Stay tuned! I applied with Ashley Furniture 36 months "No Interest" finance and was approved for $10,0000.00. Screw you, Haverty's. I called the resolution center and spoke with a Chelsea and she told me it wasn't covered, there is multiple stains of grease that was done during a birthday party just a week before. Their excuse was that the sofa pillows had to be made!!! It took SIX visits to get it all done. Too bad.furniture seemed niceover priced, but nice. Love the fact that he is not pushy like some other sales people have been. They took it back. Highly recommend! As far as other services related to this transaction, all was very good. I flat out told her I'm not sending my identification to some website, would it be easier if I went into the store and applied, she said it would be the same process. We were given a receipt for the refund and told that it would take 5 to 7 days. Worst company I have ever dealt with. The interior decorator was just a yes woman. My suggested that we try Havertys and we were both impressed. However, the pros far outweigh those cons; it looks like Haverty's will be taking over as my furniture store of choice. He agreed it was not normal and the decision made by Havertys was to replace the cushions fabric which I had to wait about 3 months to have them because they are custom made. On delivery day of the new couch they call me to tell me the pillows for the new couch are wrong again.. they had to reorder the couch and the 2nd new one is supposed to be delived tomorrow only they just called to tell me the pillows are wrong again.. the is a complete nightmare of a company. Also, the original table top received was riddled with divots and small holes. 
Went to Swanns furniture today & was a great experience! So no repair person to recommend, no information on where to maybe find help, just pretty much "too bad so sad, it's old". The most recent circa stance is the fact that a dinette set ordered on August 30th sit in their Port Charlotte Warehouse but can not be delivered until mid November. Will stick with Gavigans in the future. A person should have a reasonable expectation that new furniture would come delivered undamaged, right? I hope this review is helpful. 
We promptly drove back to the store to be told they only delivered to our zip code in Clermont on Saturdays. We placed a bulk order totaling 15,000 dollars. I had noticed one divot on the replacement top and it was small. Decided to try 1 more time & got lyed to by salesman twice while in the store. Well start sending you the news you need delivered straight to you. My wife and I just purchased a new home looking for new bed room furniture. This is one of the best times to be an online furniture and home decor shopper. Even replacing the defective end table delivered to me was quick and easy. They promised delivery if I didn't cancel the order. Within a short period of time the material they used to manufacture the sofas started disintegrating and the sofas are falling to pieces. The dresser mirror was on back order. What they did not know is that my wife has been looking at this table for months waiting for Black Friday. Altho it is only 3 years old, I am having to replace it because it looks like garbage. What is this now?! No pressure to buy. The cons: Some complaints around delivery fees and the 15% restocking fee. 2. Havertys sales folks were great (Victor and Denise) but the delivery experience killed it. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We had a great experience at Haverty's after a nightmare experience with Ashley's. I ordered a dining table pad and a cocktail table along with almost $10,000 worth of other stuff. How do I know I can trust these reviews about Havertys Furniture? Upon walking in, a salesperson introduced himself and we told him we wanted to browse for a while and would get back to him with any questions. We are closing escrow on our new home on Monday, June 30. They get warm, not hot. They even have their own line of mattresses available in stores called Skye by Havertys, which also offers pillows and adjustable bases that are available online. The prices were not outrageous, actually the same as even the cheaper name brands. They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Horrifying! I immediately found the pieces that I needed for both my living room and family rooms. Furniture delivered damaged several time. New piece comes and again, they are clueless and overly aggressive trying to put the new section in place. Complete lack of repsect for the customers time and their money. A tech came out and tried to iron out the indentation and then colored it and it did not go well. First, I can say that the customer service part of the equation has been very good. We had a bad experience. Be warned!! I have NEVER heard of a such. There have been three sets of @Haverty's at my home(three days I was stuck waiting for them) each one immediately told me that the bed can't work with a power foundation. Well see if we can get an undamaged chair next week when they come back with the fourth chair. They would not sell the framed art to me until I gave them all my personal information to "create an account" even though nothing was being delivered. They came out and would only replace them. Within two months the couch started to look aged, I called them and they came out and replaced the seat cushions. I calmly pulled out my phone and did a quick Google search to give him an idea of what I was looking for. It's not. it's wearing horribly and once again just garbage. Second set, same issue. I liked their huge show room and variety of styles and prices. All though I dont understand how it took over a year to get the first one and only a couple of weeks to have it replaced. (By the way, use this tip when buying furniture. I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. Furniture shopping is an oftentimes tedious and mundane task. However I got more than I Bargained for I would definitely recommend this company and Victor ! Three grand wasted money. This will be my last time buying from Haverty. Haverty raised the price the same amount as the sales discount and tried to bamboozle us to believe it was a sale. She must be right. After purchasing our new home, we went to Haverty's to buy our furniture. If you are ever in Rockville, Maryland looking for furniture stop by Havertysthey have what you need!! The escalator was off. I came in looking for a jewel-toned sectional for my living room. Very good experience with this furniture company. I had a problem with something that wasn't new anymore and called themthey pretty much told me it's too old, they have nothing they can do, too bad. All Rights Reserved. May all benefit! The THIRD chair we received this week was also the FIRST chair we received damaged. DO NOT BELIEVE THEIR SALE PROMOTION DURING THE HOLIDAY!!!!!!!!!!!!!!!!!! 
Also , the delivery employees were on time and every professional! Pity for them, as I am building a new house and need to furnish it. Very happy with my Harvertys furniture. Also quality seems very mediocre. He always makes the experience easy and fun and remembers important things about us. 
I would recommend Haverty's based on my experience. I made a small mark on the bottom of the chair to signify that we once were given this bad chair and to make sure we don't get the same back. 
We are VERY happy we got the insurance because within the 1.5 years of owning the furniture the glass in our coffee table cracked (while being very gentle with our furniture) and the resilience in the couch cushions essentially disappeared where I began sinking back into the couch. Don't go. I am not an interior decorator. We're still able to get delivery same-week and their delivery update tracker is awesome! When it arrived it was taller than the couch. The salespeople are kind, courteous, and helpful. My protection plan covers this, i even called right after it happened. The sofa however is beautiful and comfy! Going on 4th day lost waiting for new reclining end piece, and the delivery team was not educated on hooking up the pieces together and were so rough they broke the frame. Had to cancel order. I have never experienced such a poorly run furniture store. Delivery often takes 2 months or more and after it arrived it was damaged. Bad experience! Within a month they were rusting. Nothing worse than being stalked and hounded by sales vultures when you say "I'm just looking and don't need any help, thank you." 
We've bought several pieces over the years and recommended them to new neighbors etc. They should have at least come out to see the sofa right after it was delivered but they wouldn't. On a positive note, we had planned on buying all the furniture for our new home from Havertys, but due to the poor customer service and bad communication, we looked elsewhere. Some shoppers have also mentioned degrading comfort for certain mattresses and others having issues with lumpiness. We initially had a wonderful experience at Havertys in Columbus Ohio. They have a huge selection of furniture! Overall, most customers have good things to say about the Havertys furniture options, but there were some disagreements about durability, delivery, and customer service in some instances. Copyright 2022 Consumers Unified LLC. The desk came damaged, the delivery guys took it back. A furniture store with quality merchandise in Wilmington (besides the very expensive one).
