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Or contact LV and get them to revise the return to an RS1 or RS3 type return so that they can come with the label & pick up from my door. I contacted UPS who advised that they are not able to accept a digital return label & I should have this return label in my box. I will be thinking very seriously about buying in the future because after all there are plenty other designer labels out there , no doubt with better customer service skills. I must add, we don't go in looking like bums but we are not like we stepped off the red carpet when we go in. Then when I finally get to talk to this guy he said I have to return it to a store. I bought my son a pair of Louis Vuitton moka cloured "Run Away Sneakers". 2022 Trustpilot, Inc. All rights reserved. I was trying to clean it with a towel and some Water and it doesnt seem to. My gym bag from college is 15 years old. Most of the time, no one knows what is going on, finally found out my bag was sent from GA to California for repair. I told them I would re-send the pictures. Forgive me if my English doesnt make sense easily. Unfortunately we can not repair this." Its location on this page may change next time you visit. My sisters have others luxury bags for so many years and they look like new. Will no longer purchase from them. First my order was cancelled with no explanation, then I tried to order in store but was left waiting for 2 hours before giving up. At UPS, they charged me $3.50 to print the return label. yupoo nba I too like to return in person to confirm it was received. I was told that they received my email without pictures. This has never happened before with any of my purchase. I then went to UPS against my better judgement and against the orders of the lockdown to return this. Does anyone have any experience with returns after 30 days but before 45 days? They are replaying every 23 days.. Bad store service/waited 30 days for items/Items bad condition/no serial number on purse either. Isn't it? I am still wondering, does the brand work on no ethics, no moral values and no principles. And now what do I get?? Their quality, attention to detail and customer service is consistently efficient. I received a gift receipt but yet still every time I call, They are asking for the purchaser. To her horror the dye began to wear off from the shoes. Companies can ask for reviews via automatic invitations. How can a name like LV be behind something to pathetically poor.Their ENTIRE SITE was down for this Air Force one farce.This was so tragically bad, I'm living not even remotely close to a "big" LV store, and would have preferred to see a store release where people had camped outside all night/week to cop a pair.This was a disgrace.Have I said how bad it was yet?A system where people who had queued the longest get a pair, or an LV account having other purchases in the past bumping them comparatively against other purchases? She said someone tried to call yesterday, but that A. is not the 24-48 hours I was promised and more importantly. completely untrue. Well a week later today (23rd June) and no call. I looked in the site at the product care and it didnt say anything about to careful with alcohol or hand sanitizer. She said someone would call within 24-48 hours (mind you, you cannot call a store direct. you can only call the general LV number and then they direct you from there). I will go to the media if I have to, they cant rob hard working people of their money this way, its absolutely wrong and unjust. I called the 866 number at least 10x to get status updates, etc. A link has directed you to this review. Bought a perfume online since there's no store close to where I live. Leave ago being treated by a lady like she owned the Mall. We went to return a bag to the Louis Vuitton store, in Natick, MA. I rather take my business to Gucci. I ordered a gift and I never received my item do UPS shipping shows that I never received my item the claim was open my claim was rejected. I am not willing to drive an hour for a maybe. A one star at best is what Louis Vuitton is worthy of. I bought a Mtis a month ago from Miami and am happy with it. The perfume's lid and dispenser was detached, perfume was everywhere, shorting me on product. I feel cheated and embarrassed to walk around with that purse. Can you let me know when you do receive the refund later? They broke 2 months after! Frustrated at this point, I asked for more information on why. Calling my bank now. Shipment came on time. So no, 6 months isn't a long time to have a "luxury" bag. Opened the brown box, slid open the icon orange box and it was EMPTY. I then realised the bag was damaged. What was the point of a gift receipt if I cannot speak on this purchase. Not this specific bag. Neverfull? They asked me to send photos about three different times and after about 6 weeks of back and forth with them they stated that the peeling was caused by me. I didnt left the house. Im Very disappointment for such a bag experience. I was wondering what is this? NOT ONCE HAS ANYONE CALLED ME BACK WITH AN UPDATE - I have called many times and still no solution, absolutely SHOCKING SERVICE. He also sent me an email with the UPS return label. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Ruined in less than a year and a half. Why wasn't it my decision to make? She decided to return because she found something she liked better, but LV won't allow the return because it's over 30 days. I just needed the handle stitching to be repaired. I went into the shop to buy a hand bag and expected really great service but didnt receive the at all. I placed an order and the money are still on pending after 7 days. The purse and perfume were supposed to arrive in 3 days, it took 30 days, and my multiple emails were met with "We will escalate the situation and look into it." I am wondering how they survive for so many years. They said its not their fault. I have never had to wait 2 months for an order to ship. I'm filing complaints with all the agencies who can help, not only out of principle but because this metis was one of the gifts I received when I turned a certain age (not 25). Um.no. I've seen that question pop up from time to time regarding the return period starting at time of order vs time of delivery and I can't remember the answer bc/ I think there were several different interpretations. Tragic. 7. Hello. isn't that MY call to make?! Shocking! It is now February 1, 2020 and my order has still not shipped. Tia is the best customer service agent I have ever had the pleasure of dealing with. On Boxing Day 26/12/2019 exactly 20 days after the purchased, I noticed both corner of my bag start peeling off, I was so disappointed with the quality and went back to LV store outlet on 27th December to log my complaint, Im very disappointed was told that it was caused by wear and tear, OMG! She is hired by Louis Vuitton to provide extremely poor customer service. They nor I can call the store during this time of year. The truth is that they do not! LV is really moving towards poor customer loyalty. Or could look on Instagram at the wannabes because they have probably been given some for free..I have several pieces of Louis,belts and bags , but my future may lie elsewhere. He said the bag is in beautiful condition. THIS WAS MY FIRST AND LAST. Im frustrated and angry. So not only did they not greet me they hadnt offered to put my name down so I would have had to wait longer for someone to see me. After entering the store The assistant was even more cutting and rude. I said, "I take excellent care of this bag. Ive spoken to 5 different customer service reps - placed the order online 6 separate times - chatted online with customer service at least 6 times (each time I attempted to place the order) and have sent countless emails with nothing but frustration as a result. I feel used by LV knowing how much money I spent on that bag and yes it has been well worn, but to go through that entire process of understanding about a restitch or new handle and then to not be given any answers or choices, they are basically forcing me into the position of throwing the bag out and buying a new one (that I cannot afford right now due to being out of work since all theatres are closed). And like I said there's no store nearby where I live like obviously that's why I did the purchase online???? I bought a bag online and realized my personalized monogram did not update on checkout and was wrong. You must log in or register to reply here. "Good Morning Amber, Please advise if bag is DEFECTIVE or normal wear and tear. All you can do is make sure we get what we paid for!!! Who would be happy to get a leaked bottle of perfume you paid in full!!! No problems. By this time I had already exhausted myself walking around whilst being pregnant so I decided to take my business else where. In a such an expensive bag. Its not my first language. Where is the logic? I had to call the number again; they had to intervene again. VC **. When we bought a wallet 1 week ago at Louis Vuitton By checking; we found out that our Money $848,93 from our credit card was DOUBLE WITHDRAWN. I can't use the bag anyway because the stitching is nearly off from the one handle. so even if the plastic cracked a bit more, I don't understand why they couldn't restitch or take the handle off and replace it with a new one. A week later I got an email to advised that I didn't pick up hence refund? I explained that we had already addressed that and that I was not concerned about it. Unsubscribe easily. The salesgirl appeared stuck up. UPS advised that I needed to print off the label in order to get this picked up or I can leave my house during quarantine and go to the local UPS store and have it printed & returned that way. He said perfume, cream or hand sanitizer!!!! Im convinced Louis Vuitton continues to do this just so they can profit only. It doesnt say anything about alcohol or hand sanitizer but it says to never use solvents to clean the bag." Anyway. You made a bag with a material who is very sensitive to alcohol and you didn't strictly advice not to use it Close to the bag. Customer service was great to help me find the right bag for myself and can say ill be back in another time:), This company is real joke frankly, your webshop is a disaster do hire normal people or make something. Since I was flying away the next day and the policy says you can return it within 14 days without using it. Finally the Collins St store called today and said again that it just couldn't be repaired. I do not have a high salary working in the performing arts, but saved up to buy a good bag. Im so excited, this will be my 3rd purchase with Louis Vuitton and hopefully many more in my future. **Please do not have anything shipped to your address or else you will get a empty box & have to wait 14 business day for answer.**. I explained everything to him. I would have much preferred to wait until the store reopened but she also advised that I only have 30 days regardless & it would not be honored if I waited until the stores reopened. poudre ghw laurent grain Unsubscribe easily. I was extremely disappointed, frustrated and shocked by the standard of service received. We have been loyal LV customers for decades, and to receive this type of response is a terrible way to be treated. I can't afford to just bin them, but I won't be wearing them for a long time lol. For a better experience, please enable JavaScript in your browser before proceeding. Do not buy online!!!! Really??!!! Her response "Ummmm well can you just come pick up the bag?". Since were under quarantine stores are closed. I don't believe this at all! I responded. I took my purse in for repair only to get it home and noticed that my lock was missing off my purse. I paid over $2500.00 for the bag, and it is pretty disappointing to hear that this "luxury item" will cost us another $350 to repair, 6 months after purchasing it. Recently, I've had multiple issues with my LVs that are barely used/new.